Hossin Adab; Morteza Golavar
Volume 22, Issue 70 , July 2013, , Pages 25-46
Abstract
Excellence model is a suitable method to assess the performance of organizations. By exerting these models, the organization can compare its function with those of competitors in national and international levels. These models show that the superiority of organization is not a theoretical understanding ...
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Excellence model is a suitable method to assess the performance of organizations. By exerting these models, the organization can compare its function with those of competitors in national and international levels. These models show that the superiority of organization is not a theoretical understanding but it is attaining the results of function which based on evidence and measurable. The European Foundation for Quality Management has formulated the EFQM model to determine the rate of growth and excellence of organization and to delineate the way of reaching the organizational excellence. This present study has been conducted in order to assess the organizational excellence of National Iranian Gas Company based on EFQM edited in 2010. The statistical population and sample of study include the managers and experts of mentioned company. The standard questionnaire of organizational excellence was used to collect needed data and also Cronbach's Coefficient Alpha was used for estimation of reliability which was approved by 0/983.Having distributed and collected the questionnaire, information derived by statistical analyses was analyzed through descriptive and inferential methods. After summarizing and classification of information and exerting Student t-test , all nine criteria of organizational excellence of National Iranian Gas Company had a little progress.Also there was a significant difference between the ideas of managers and experts concerning the assessment criteria of leadership and strategy of National Iranian Gas Company
